Privacy Policy – 4D Education Hub

This Privacy Policy is published in accordance with the Information Technology Act, 2000 (“IT Act”), Information Technology (Intermediary Guidelines) Rules, 2011, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Introduction

This Privacy Policy (“Policy”) explains how 4D Education Hub (“Company”, “We”, “Us”, “Our”) collects, uses, stores, discloses, and protects your information when you access our website www.4deducationhub.in (“Site”) or any related services including mobile applications, digital platforms, and communication channels (“Services”).

By using our Site or Services, you agree to the terms outlined in this Policy and consent to the collection and use of your information.

2. Information We Collect

We may collect the following personally identifiable information from you:

2.1 Personal Information

  • Name, date of birth, gender, and demographic details

  • Contact information (email address, mobile number, address)

  • Payment details (credit/debit card, UPI, or bank information processed through secure gateways)

  • Educational background, study preferences, exam details, and course interests

2.2 How We Use This Information

We use your data to:

  • Provide, operate, and improve the Services

  • Personalize learning content and recommendations

  • Manage your student account and academic records

  • Send notifications, updates, promotional content, and newsletters

  • Process payments securely

  • Comply with legal and regulatory requirements

3. Information Collected Automatically

When you access the Site or Services, we may automatically collect:

3.1 Log Data

  • IP address

  • Device identifiers

  • Browser type and version

  • Date/time of access

3.2 Cookies

We use cookies to:

  • Enhance user experience

  • Remember login details

  • Analyze site performance

3.3 Web Beacons & Analytics Tools

Used to track:

  • Email opens and interactions

  • User behaviour across the Site

  • App performance and crash reports

3.4 Payment Information

Payment data is collected securely through authorized payment gateways only.
We do not store your full card or banking information.

4. Links to Third-Party Websites

Our Site may include links to external websites or service providers.
We are not responsible for the privacy practices, content, or policies of third-party sites.
We recommend reviewing their privacy policies before sharing any personal information.

5. Sharing & Disclosure of Information

We do not sell or rent your personal information.
However, your data may be disclosed under the following circumstances:

5.1 Legal Requirements

  • To comply with laws, regulations, or court orders

  • To protect the rights, property, or safety of the Company or users

5.2 Service Providers

Limited information may be shared with trusted vendors for:

  • Payment processing

  • Technical support

  • SMS/email delivery

  • Analytics and marketing assistance

5.3 Marketing & Promotions

Non-sensitive information may be used for advertising, remarketing, or promotional activities.

6. Accessing & Updating Your Information

You may request:

  • Access to your personal information

  • Correction of inaccurate or outdated data

  • Deletion of data (as per legal limits)

To do so, contact us using the details provided in the Grievance section.

7. Security of Your Information

We implement industry-standard security measures to protect your data from:

  • Unauthorized access

  • Misuse

  • Alteration

  • Loss or destruction

While we take all precautions, no security system is 100% secure, and users are advised to practice safe internet usage.

8. Updates to This Policy

We may modify or update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.
Continued use of the Site or Services implies acceptance of the revised Policy.

9. Grievance Redressal Mechanism

If you have any complaints, queries, or concerns regarding this Privacy Policy, please contact our designated Grievance Officer:

Grievance Officer – 4D Education Hub
Email: support@4deducationhub.in

Please include:

  • Description of the issue

  • Identification of the information in question

  • Your contact details

  • A declaration that the complaint is made in good faith

We are committed to protecting your privacy and will address your concerns promptly.